Although we rarely experience issues with COPAG cards, COPAG offers a limited warranty against manufacturing defects. If a manufacturing defect has been found before the cards have been extensively used, then COPAG will replace the cards.

Please print this page and complete the following form to start this process:

Name:
Address:
Phone #:
E-mail:
Describe the problem:

Return the completed form with 4 aces of the deck, samples of the damaged cards and the guarantee card of the deck in question. Once we receive the cards they will be thoroughly analyzed. If the cards show a manufacturing defect we will gladly replace the deck.

Please send the cards to:
COPAG USA INC.
222 US Highway One, Ste 207
Tequesta, FL 33469
customerservice@copagusa.com
866-435-0194 (USA)
866-441-8384 (USA)
561-743-9300 (Direct - For Overseas Customers)
561-743-8006 FAX

Please remember that although 100% plastic playing cards last much longer than paper cards, they are not indestructible. Store and use your cards at room temperature and avoid extremes of heat and cold. Do not expose the cards to alcohol and solvents as this could damage the coatings. Rough play, including pressing fingernails into the cards and pitching the cards onto hard surfaces, may damage the material.