Refunds Policy



Refund Procedures:

  • If a customer would like a refund, they either need to notify Copag USA before the order is fulfilled or return the items purchase in new/unopened condition.
  • If we can cancel the order before it is picked up by the carrier, you will be refunded the full amount of your order including shipping.
  • If your order already shipped, the customer will be responsible for the cost of freight to send back to Copag USA. Return Address is:
  • Copag USA Inc
    7778 SW Ellipse Way
    Stuart, FL 34997
  • No refunds will be issued for Copag cards, related Accessories, and other products that have been used.
  • Customer will not be refunded any shipping charges included and paid for on their order. 
  • All Products will be inspected prior to issuing a refund for compliance with our return policy. If a product is found to be improper and not in compliance with our return policy, a refund will not be issued and we will be unable to ship the product back to you without receiving payment for the reshipping costs.
  • All returns or exchanges must be arranged by phone at (561)743-9300 or email at prior to returning ANY order.
  • All returned merchandise must be unused and in resalable condition.