First, select a photo from the “Face Design” section. Measure your cards accordingly to be sure you are selecting the right size and style card. After you determine the size and index of the card, please select (click) it. Then scroll down to select (click) the back design of your card.
Then scroll down and find the empty cells. Enter the 8-Digit LOT number found on either the Ace of Spades or the Guarantee Card from the deck. If you cannot locate the LOT number on either one, please enter 8 zeros. Enter the suit/rank of the card and reason for replacement. Click "Submit Replacement Request" button at the bottom of the page. Your selections will then appear on the next screen in a cart for your review. Click "Checkout". The next screen will pop-up, enter your contact and shipping information as required.
DO NOT DISCARD YOUR DAMAGED CARDS. Depending on your reason for replacement, we may send a prepaid envelope which you can use to send back your damaged card(s) for analysis.